Building A Customer-Centeric Team Culture
In Today's competitive and highly saturated markets, companies must remain at the top of the game by embracing new strategies. One least explored and implemented strategy is the customer-centric culture. Although rarely considered, companies that have adopted the customer-centric culture have 60% more profits than those that don't use it. Customer-centric culture prioritizes customers' needs, desires, and overall satisfaction.
During this episode, you will learn about;
[00:01] Episode introduction
[00:21] Today's focus; creating a customer-centric team culture
[01:53] Defining customer-centric
[02:42] The importance of creating a customer-centric team culture
[04:02] Steps to implementing customer-centric team culture in a workforce
[04:12] #1 Active listening
[04:53] #2 Empathy
[05:46] #3 Properly training staff
[06:55] #4 Customer satisfaction
[07:04] How to ensure customer satisfaction
- "Customers dictate whether businesses will succeed or not." [00:49]
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